Terms of service

Terms of Service

Effective Date: September 6, 2026
Last Updated: September 6, 2026

NetGen TV is a streaming service operated by NetGen Technology Solutions LLC ("NetGen TV," "Company," "we," "our," or "us").

These Terms of Service ("Terms") govern your access to and use of the NetGen TV website, products, subscriptions, applications, customer support services, and related services.

1. Acceptance of Terms

By accessing, using, purchasing, or subscribing to NetGen TV, you agree to these Terms.

If you do not agree to these Terms, you must not use our services.

We may update these Terms periodically. Continued use of the service after an update constitutes acceptance of the revised Terms.

2. Age Requirement and Eligibility

NetGen TV services are available only to individuals 18 years of age or older.

By purchasing or using our services, you represent that you are at least 18 years old and legally capable of entering into a binding agreement.

3. Service Usage and Restrictions

3.1 Personal Use

Unless otherwise expressly authorized by NetGen TV, subscriptions are intended for personal, non-commercial use.

Customers may not resell, redistribute, share, or otherwise provide unauthorized access to their subscription.

3.2 Prohibited Activities

Customers may not:

  • Share account credentials with unauthorized users.

  • Circumvent account, device, geographic, security, or service restrictions through unauthorized means.

  • Use bots, scrapers, automation, or other systems to access the service in an unauthorized manner.

  • Reverse engineer, modify, interfere with, or attempt to gain unauthorized access to NetGen TV systems or applications.

  • Exploit promotions, discounts, trials, subscriptions, or technical vulnerabilities.

  • Use stolen, fraudulent, or unauthorized payment methods.

  • Interfere with the operation, security, availability, or integrity of our services.

Accounts involved in prohibited or abusive activity may be suspended or terminated.

4. Subscriptions, Payments, and Billing

4.1 Subscription Terms

Certain NetGen TV services are provided through recurring subscriptions.

By selecting a recurring subscription, you authorize NetGen TV and its payment providers to automatically charge the payment method associated with your subscription according to the billing frequency displayed at checkout.

Customers are responsible for maintaining accurate and current payment information.

4.2 Subscription Discounts

Certain subscription plans may include discounted pricing for customers who enroll in recurring automatic billing.

Eligibility, pricing, and conditions associated with promotional or subscription discounts may vary and will be disclosed at the time the applicable offer is made.

Abuse of discounts, promotional pricing, trials, or subscription offers may result in removal of the applicable discount or termination of service.

4.3 Payment Disputes and Chargebacks

Customers should contact NetGen TV Support before initiating a payment dispute so that we have an opportunity to investigate and resolve the issue.

Fraudulent chargebacks, unauthorized payment activity, or abuse of the dispute process may result in suspension or termination of the associated account.

5. Cancellations and Refunds

5.1 Cancellations

Customers may cancel eligible recurring subscriptions through the customer account portal.

Customers may also contact:

support@netgeniptv.com

Cancellation requests submitted through customer support should be made sufficiently in advance of the next scheduled billing date to allow the request to be processed.

Cancellation prevents future eligible renewal charges but does not automatically provide a refund for a billing period that has already begun.

5.2 Refund Policy

Except where otherwise required by applicable law or expressly stated by NetGen TV, sales of digital and subscription services are final.

Refunds, credits, or prorated adjustments are generally not provided for:

  • Accidental purchases.

  • Failure to cancel before a scheduled renewal.

  • Unused portions of a subscription period.

  • Customer internet connectivity problems.

  • Customer device compatibility or configuration problems.

  • Interruptions caused by third-party networks, providers, or circumstances outside NetGen TV's reasonable control.

Any exception or service credit issued by NetGen TV is provided at our discretion unless otherwise required by law.

5.3 Service Interruptions

Streaming and internet-based services may occasionally experience interruptions caused by maintenance, network congestion, infrastructure failures, third-party services, internet service providers, or other circumstances outside our reasonable control.

NetGen TV does not guarantee uninterrupted availability.

For significant service interruptions, NetGen TV may provide credits, extensions, or other compensation at its discretion.

6. SMS and MMS Customer Support

NetGen TV offers SMS and MMS messaging as an optional customer support channel.

Customers may initiate a support conversation by sending an SMS or MMS message to a NetGen TV support number made available by NetGen TV.

By initiating an SMS or MMS conversation with NetGen TV Support, you consent to receive conversational replies related to your support request.

Messages may include:

  • Confirmation that a support request has been received.

  • Technical troubleshooting instructions.

  • Account or subscription assistance.

  • Support ticket updates.

  • Requests for additional information.

  • Requests for screenshots, images, or other information necessary to troubleshoot an issue.

NetGen TV does not use its customer support SMS/MMS program for advertising or promotional text messages.

Message frequency varies depending on the support conversation.

Message and data rates may apply.

Consent to receive SMS or MMS support messages is not a condition of purchasing NetGen TV services.

You may reply STOP at any time to stop receiving SMS or MMS messages from the support number.

You may reply HELP for assistance.

Wireless carriers are not liable for delayed or undelivered messages.

Delivery of SMS and MMS messages may depend on your wireless carrier, device, network availability, and other circumstances outside NetGen TV's control.

Our handling of mobile phone numbers and messaging information is described in our Privacy Policy:

https://netgeniptv.com/policies/privacy-policy

7. Customer Support Communications

When contacting NetGen TV Support through email, SMS, MMS, or another available support channel, customers are responsible for providing accurate information reasonably necessary to investigate their request.

Customers may voluntarily provide screenshots, photographs, videos, diagnostic information, or other attachments when necessary for troubleshooting.

Do not send passwords, full payment card numbers, government identification numbers, or other highly sensitive information through ordinary support communications.

Support communications may be retained as reasonably necessary to resolve requests, maintain support records, prevent abuse, and operate our services.

8. Account Suspension and Termination

NetGen TV may suspend or terminate an account for violations of these Terms, including:

  • Fraudulent payment activity.

  • Unauthorized account sharing or redistribution.

  • Attempts to compromise or manipulate NetGen TV systems.

  • Abuse of promotional programs.

  • Threatening, abusive, or harassing conduct toward support personnel.

  • Activities that materially harm the security, operation, or integrity of NetGen TV services.

Termination for violations may result in loss of remaining service time where permitted by applicable law.

9. Third-Party Services

NetGen TV relies on third-party providers for certain parts of its operations, which may include ecommerce, payment processing, subscription management, telecommunications, email, hosting, cloud infrastructure, applications, and other technical services.

Availability or performance of these third-party systems may affect NetGen TV services.

Use of third-party applications, devices, websites, or services may also be subject to terms established by those third parties.

10. Limitation of Liability

To the maximum extent permitted by applicable law, NetGen TV and NetGen Technology Solutions LLC will not be liable for indirect, incidental, special, consequential, or similar damages resulting from the use or inability to use our services.

NetGen TV is not responsible for interruptions or failures caused by circumstances outside our reasonable control, including internet service provider failures, customer equipment, power outages, network disruptions, natural disasters, governmental restrictions, or failures of third-party systems.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

11. Disputes

Customers agree to first contact NetGen TV and provide a reasonable opportunity to resolve disputes relating to an account, subscription, payment, or service.

Any dispute will be governed by applicable law and handled according to any rights and remedies available to the parties under that law.

12. Privacy

Use of NetGen TV is also subject to our Privacy Policy, which describes how personal information is collected, used, stored, and disclosed.

Privacy Policy:

https://netgeniptv.com/policies/privacy-policy

13. Changes to These Terms

We may update these Terms to reflect changes to our services, policies, technology, or legal requirements.

The "Last Updated" date at the top of this page identifies the most recent revision.

14. Contact Information

Questions regarding these Terms, subscriptions, cancellations, or customer support may be directed to:

NetGen TV
Operated by NetGen Technology Solutions LLC
Email: support@netgeniptv.com
Website: https://netgeniptv.com