Privacy policy

Privacy Policy

Last Updated: September 6, 2026

NetGen TV is a streaming service operated by NetGen Technology Solutions LLC ("NetGen TV," "we," "us," or "our"). This Privacy Policy explains how we collect, use, store, and disclose information when you visit netgeniptv.com, purchase or use our products or services, contact customer support, or otherwise interact with us.

1. Information We Collect

Depending on how you interact with NetGen TV, we may collect:

  • Your name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order and subscription information

  • Account information

  • Device and technical information

  • IP address and browser information

  • Communications you send to customer support

  • Screenshots, images, videos, or other files you voluntarily provide when requesting support

  • Information necessary to process payments and provide purchased services

Payment card information may be processed by our payment processors and ecommerce providers. NetGen TV does not necessarily receive or store complete payment card details.

2. How We Use Information

We may use personal information to:

  • Process purchases and recurring subscription payments

  • Create and maintain customer accounts

  • Provision and manage NetGen TV services

  • Provide technical and account support

  • Respond to customer inquiries

  • Process support tickets

  • Communicate important service, billing, account, or subscription information

  • Send promotional emails when permitted

  • Detect fraud, abuse, or unauthorized activity

  • Improve our website, services, applications, and customer experience

  • Comply with applicable legal requirements

  • Enforce our Terms of Service and other policies

3. SMS and MMS Customer Support

NetGen TV may provide SMS and MMS messaging as a customer support channel.

Customers initiate SMS or MMS support conversations by texting the NetGen TV support number. NetGen TV uses SMS and MMS for conversational customer support, including troubleshooting, account assistance, ticket updates, and requests for additional information related to a customer's support request.

NetGen TV does not use its customer support SMS program to send advertising or promotional text messages.

Message frequency varies depending on the customer's support conversation. Message and data rates may apply.

Customers may reply STOP to stop receiving SMS or MMS messages from the support number. Customers may reply HELP for assistance.

Consent to receive SMS support messages is not a condition of purchasing NetGen TV services.

Wireless carriers are not liable for delayed or undelivered messages.

4. Mobile Information and Messaging Consent

We do not share, sell, rent, or provide mobile phone numbers, SMS/MMS opt-in information, or messaging consent data to third parties or affiliates for their own marketing or promotional purposes.

Mobile information may be provided to service providers that assist us in operating our messaging and customer support systems when necessary to deliver messages or provide requested services. These service providers may only use the information to perform services on our behalf and not for their own marketing purposes.

SMS and MMS consent is specific to NetGen TV and is not transferred or sold to another business.

5. Email Communications

NetGen TV may send transactional emails related to purchases, subscriptions, account activity, service notices, and customer support.

We may also send promotional or informational emails where permitted. Promotional emails include an unsubscribe method. Unsubscribing from promotional email does not prevent us from sending transactional or service-related communications.

6. Customer Support Communications

When you contact NetGen TV support, we may retain your messages and information necessary to respond to and document your request.

Support communications may include email, SMS, MMS, attachments, screenshots, images, or videos voluntarily submitted by you.

We may use third-party service providers for email delivery, telecommunications, cloud infrastructure, file storage, ticket management, and related support functions.

7. How We Share Information

We may share information with trusted service providers when reasonably necessary to operate NetGen TV, including providers that assist with:

  • Ecommerce and subscription management

  • Payment processing

  • Email delivery

  • SMS and MMS delivery

  • Website and cloud infrastructure

  • Customer support

  • File storage

  • Fraud prevention

  • Analytics

  • Shipping and fulfillment

We may also disclose information when required by law, legal process, or governmental request, or when reasonably necessary to protect NetGen TV, our customers, or others from fraud, abuse, security threats, or illegal activity.

Mobile phone numbers and SMS/MMS consent information are excluded from sharing with third parties or affiliates for marketing or promotional purposes.

8. Cookies and Analytics

Our website may use cookies and similar technologies to operate the website, remember preferences, analyze website activity, prevent fraud, and improve our services.

Our ecommerce platform and other service providers may also use cookies and similar technologies according to their own privacy policies.

You may be able to control cookies through your browser or device settings.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide our services

  • Maintain customer and transaction records

  • Resolve support requests

  • Prevent fraud and abuse

  • Comply with accounting, tax, legal, and regulatory obligations

  • Enforce agreements and policies

Retention periods may vary depending on the type of information and the reason it was collected.

10. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information.

However, no internet transmission, communications service, or electronic storage system can be guaranteed to be completely secure.

Customers should not send passwords, complete payment card information, government identification numbers, or other highly sensitive information through SMS, MMS, email, or support attachments unless specifically requested through an appropriate secure method.

11. Children's Privacy

NetGen TV services are intended for adults. We do not knowingly collect personal information directly from children under 13.

If we learn that personal information from a child has been collected inappropriately, we will take reasonable steps to delete it.

12. Your Privacy Choices

Depending on where you live, applicable law may provide rights regarding your personal information, including rights to request access, correction, deletion, or information regarding how your data is used.

You may contact us to make a privacy-related request.

You may unsubscribe from promotional emails using the unsubscribe link contained in those messages.

For SMS or MMS support messages, reply STOP to opt out.

13. Third-Party Services and Links

Our website and services may interact with third-party websites, applications, payment processors, ecommerce providers, and other services.

Those third parties maintain their own privacy practices, and their handling of information is governed by their respective privacy policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, business practices, technology, or legal obligations.

The date at the top of this page will indicate when the policy was most recently updated.

15. Contact Us

For questions about this Privacy Policy, your personal information, or NetGen TV's privacy practices, contact:

NetGen TV
Operated by NetGen Technology Solutions LLC
Email: support@netgeniptv.com
Website: netgeniptv.com