Primary is the new NetGen TV service. If your playlist says Legacy, follow this guide on each device you watch on. Your existing app login and remaining subscription time carry over, and the switch is free.
I use NetGen TVI use another appBefore you switch
Take a picture of your favorite channels or write down their names. You’ll need to add them to Favorites again on Primary. Keep Legacy enabled until you’ve tested the new playlist.
Have your app username and password ready. You can find them by signing in to your NetGen account.
Switch in the NetGen TV app
Use the arrow keys on your remote to highlight each choice, then press OK. The aqua outlines show where to go.
1. Save your favorites
Open Favorites in the TV guide. Take a photo of your channel list so you can add those channels again on Primary.
2. Open Settings
Move left to the side menu and select the gear near the bottom.
3. Select Playlists
4. Choose Add playlist
If Primary is already enabled, skip to step 7. If you can’t identify your existing playlist, contact support before changing it.
5. Select Primary
Choose the entry labeled exactly Primary. Legacy - Primary and Legacy - Backup both connect to the old service.
Only see Legacy options? Stop here. Leave your existing playlist enabled and contact NetGen TV support before continuing.
6. Sign in
Enter your existing app username and password. Select Next and follow the prompts until the playlist finishes loading.
7. Test Primary
Open the TV guide for Primary and play a few familiar channels. Choose US for United States programming or CA for Canadian programming. Keep your old playlist enabled until playback works.
8. Turn off your old playlist
Return to Settings → Playlists and open the old Legacy playlist. Switch Enable playlist off. Leave Primary enabled and add your favorite channels again. Repeat on each device.
Switch in another streaming app
If your player supports Xtream Codes, add a new connection and enter the following details.
https://tvlink.devUsername and password
Your existing NetGen TV app login
Playlist name (if asked)
Primary
Save the connection, let it load, and test a few channels on Primary. Once playback works, disable the old connection if your player offers that option and add your favorites again. If your player asks for an M3U link or you can’t find the disable option, contact support for the steps for your app.
Need a hand?
If Primary is missing or channels won’t play, leave your old playlist saved and tell us which device and app you use, along with the message you see.
Text SUPPORT to (970) 557-2478, email support@netgeniptv.com, or use the contact form.
